Privacy Policy

Effective date: 11 September 2026

Andrew Venter Inc. (“AVINC”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect personal information obtained through our website, electronic communications and enquiries submitted to the firm.

1. Who We Are

Andrew Venter Inc. is a South African legal practice.

Physical address:
Stanford Office Park
Highveld
Centurion
South Africa

Telephone:
(+27) 10 786 1215
(+27) 76 324 1151

Email:
reception@avinc.co.za

Website:
www.avinc.co.za

For purposes of POPIA, AVINC is the responsible party in respect of personal information processed through this website and in the course of responding to enquiries.

2. Personal Information We Collect

We may collect personal information when you:

  • Complete a contact or enquiry form;
  • Contact us by telephone, email or WhatsApp;
  • Request information about our legal services;
  • Subscribe to communications, where this facility is offered;
  • Visit or interact with our website; or
  • Provide information in anticipation of, or during, a professional engagement.

The information collected may include:

  • Your name and surname;
  • Telephone number;
  • Email address;
  • Company or organisation;
  • The legal service or practice area relevant to your enquiry;
  • Information contained in your message, enquiry or correspondence;
  • Technical information such as your IP address, browser type, device information and website usage data; and
  • Any other information you voluntarily provide.

Please avoid submitting confidential, sensitive or extensive case information through the website contact form. Sensitive documents and detailed legal information should only be provided through a communication channel confirmed by the firm.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you;
  • Through our website and contact forms;
  • Through email, telephone, WhatsApp or other correspondence;
  • Automatically through cookies and website analytics technologies;
  • From authorised representatives acting on your behalf; or
  • From publicly available or legally authorised sources where appropriate.

4. Purposes for Which Information Is Used

We may process personal information to:

  • Receive and respond to enquiries;
  • Determine whether and how we may assist you;
  • Arrange consultations;
  • Communicate with prospective and existing clients;
  • Conduct required conflict-of-interest checks;
  • Verify identities and comply with legal or regulatory obligations;
  • Open, administer and manage client matters;
  • Provide legal services where formally instructed;
  • Maintain business, compliance and financial records;
  • Protect the security and integrity of our systems and website;
  • Monitor and improve website functionality and performance;
  • Establish, exercise or defend legal rights; and
  • Send relevant communications where permitted by law or where consent has been provided.

We will not use personal information for purposes that are materially different from those for which it was collected without an appropriate legal basis or, where required, your consent.

5. Legal Basis for Processing

We process personal information where:

  • You have provided consent;
  • Processing is necessary to take steps at your request before entering into an agreement;
  • Processing is necessary to perform a mandate or contract;
  • We are required to comply with a legal obligation;
  • Processing protects your legitimate interests or those of another person;
  • Processing is necessary for the proper performance of a public-law duty; or
  • Processing is necessary to pursue our legitimate business or professional interests, provided that your rights and interests are appropriately protected.

You may withdraw consent where processing is based on consent. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

6. Enquiries and Attorney-Client Relationships

Submitting an enquiry, completing a website form or contacting AVINC does not automatically create an attorney-client relationship.

An attorney-client relationship will arise only once AVINC has:

  • Considered the nature of the matter;
  • Completed any required conflict and compliance checks;
  • Confirmed that the firm is able to accept the instruction; and
  • Agreed to act in accordance with an appropriate mandate or engagement arrangement.

Although we treat enquiries with care, you should not send highly confidential or time-sensitive information until the firm has confirmed that it is able to act for you.

7. Sharing of Personal Information

We may disclose personal information to:

  • Attorneys, employees and authorised personnel within AVINC;
  • Advocates, correspondent attorneys, experts, consultants or other professionals engaged in relation to a matter;
  • Courts, tribunals, regulators, government departments or law-enforcement authorities where required or permitted by law;
  • Banks, auditors, accountants and professional advisers;
  • Website, information technology, cloud-hosting, communications and security service providers;
  • Records-management and document-storage providers; and
  • Other parties where disclosure is necessary to provide services, comply with the law or protect legitimate legal interests.

Service providers processing information on our behalf are required to handle it securely and only for authorised purposes.

We do not sell personal information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functionality;
  • Remember privacy and cookie preferences;
  • Maintain website security;
  • Understand how visitors use the website;
  • Measure website performance; and
  • Improve the website and user experience.

The website currently makes use of website statistics, tag-management and cookie-management technologies. Certain features may also connect you to third-party services such as WhatsApp or social-media platforms.

Where required, non-essential cookies will only be activated after you have provided consent through the website’s cookie settings. You may change or withdraw your cookie preferences at any time through the available cookie controls or your browser settings.

Disabling certain cookies may affect how some parts of the website function.

9. Third-Party Websites and Services

The website may contain links to third-party websites, social-media platforms or communication services.

When you follow an external link or use a third-party service, that provider may process personal information according to its own privacy policy. AVINC does not control and is not responsible for the privacy practices, content or security of third-party services.

You should review the relevant third party’s privacy terms before providing personal information.

10. Direct Marketing

We will only send direct-marketing communications in accordance with applicable law.

Where consent is required, we will obtain it before sending such communications. You may unsubscribe or object to direct marketing at any time by using the unsubscribe facility provided or contacting us at reception@avinc.co.za.

Administrative, legal or service-related communications concerning an existing enquiry or mandate are not regarded as direct marketing.

11. Information Security

AVINC applies reasonable technical and organisational safeguards to protect personal information against:

  • Loss, damage or unauthorised destruction;
  • Unlawful access;
  • Unauthorised disclosure;
  • Interference or alteration; and
  • Misuse.

These safeguards may include access controls, secure systems, confidentiality obligations, security monitoring and appropriate service-provider arrangements.

No electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a security compromise involving personal information, we will take appropriate steps and provide notifications where required by law.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected;
  • Provide legal services;
  • Maintain legally or professionally required records;
  • Comply with tax, financial, regulatory and professional obligations;
  • Address complaints or disputes; and
  • Establish, exercise or defend legal rights.

Information that is no longer required will be securely deleted, destroyed or de-identified, subject to applicable legal and professional retention requirements.

13. Cross-Border Processing

Some service providers or technology platforms used by AVINC may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that the information receives an appropriate level of protection.

14. Your Rights

Subject to applicable law, you may:

  • Ask whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction or updating of inaccurate information;
  • Request deletion or destruction of information where legally permitted;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing; and
  • Submit a complaint concerning the processing of your personal information.

Certain rights may be limited by legal professional privilege, confidentiality obligations, statutory retention requirements, ongoing legal proceedings or other applicable laws.

We may require proof of identity before processing a request.

15. Information Officer and Privacy Enquiries

Questions, objections or requests concerning personal information may be directed to:

Information Officer: Chervon Bayer
Email: chervon@avinc.co.za
Telephone: (+27) 10 786 1215
Address: Stanford Office Park, Highveld, Centurion, South Africa

Requests may also be sent to reception@avinc.co.za for referral to the Information Officer.

16. Complaints to the Information Regulator

If you believe that your personal information has been processed unlawfully or that a privacy concern has not been satisfactorily resolved, you may submit a complaint to the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: complaints.POPIA@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200

17. Changes to This Policy

AVINC may update this Privacy Policy when its practices, website functionality or legal obligations change.

The latest version will be published on this website and identified by its effective date. We recommend reviewing this page periodically.